Troubleshooting

The problems people actually hit, and the fix for each.

"My job link shows Page Not Found"

The job isn't PUBLISHED yet. Public links only work for published jobs — if your company uses approvals, approve the job first (Approvals in the left menu), then the same link starts working.

Calendar won't connect

1. Make sure you sign in with your work account when the Microsoft/Google window opens — not a personal one.
2. If the window shows a permissions error, your IT administrator may need to approve the app once for your whole company. Send them the error text — it contains everything they need.
3. Still stuck? Send Feedback with a screenshot and we'll take it from there.

Candidates say they have no times to pick

Their booking link only offers times that are inside your Interview Hours (Hiring Setup → Interview Scheduling) and free on your connected calendar. If your calendar is packed or your hours are narrow, there's nothing to offer — widen one of the two.

Emails aren't arriving

1. Check Integrations → Connected Mailboxes — there should be a mailbox with a green Default sender tag. Reconnect it if it's missing.
2. Ask the recipient to check spam the first time — that usually settles after a few sends.
3. A person who unsubscribed or bounced is on the Suppression list and won't be emailed again; you can check there.

An applicant isn't getting texts

Texting requires the candidate to have ticked the SMS box when applying, and your business number to be active (Messaging → Messaging Setup). Replies of STOP always stop texts — that's the law working as intended.

Something else

Use Send Feedback (bottom of the left menu) — include what you clicked and what you expected. It goes straight to us.